GENERAL TERMS AND CONDITIONS
Traveller fully accepts Reservation Terms and Conditions, which they have previously carefully studied.
Upon registration, as a reservation confirmation, the traveller pays 30% of the costs of the booking arrangement. The remaining portion of the total cost of the travel arrangement shall be paid by arrival or by bank account 30 days before check-in.
SERVICE PRICE AND CURRENCY
The price list for accommodation and services is published on the website. Optional services that are listed but not selected at the time of booking will not be included in price payable and if later required, traveller will have to pay for these separately. It is recommended that these services are ordered during booking procedure. If traveller asks for a special service during the trip, they must pay for it on the spot in the currency of the destination country.
The prices published on the websites are expressed in EUR.
TRAVEL DOCUMENTS
Travel document, that is, confirmation of the total payment with check-in details, will be sent by e-mail and in case of private accommodation will be used as a voucher.
FACILITY CATEGORIZATION AND DESCRIPTION
The accommodation facilities offered are described according to the official categorization of the respective country.
APARTMENT ACCOMMODATION
Accommodation checkin to apartment is usually not possible before 15:00 on the service start date, and checkout is usually by 10:00 on the service end date. Arrivals after 19:00 must be announced in advance.
Pets are allowed in accommodation object Holiday Home Rosa, with an obligatory additional fee.
Only registered guests can use accommodation, unless a timely notice of change was given.
TRIP CANCELLATION
If the traveller cancel reservation in less than 30 days before check-in, Holiday Bandalo will keep the 30% advance payment.
CANCELLATION by Holiday Bandalo Porec
In case Holiday Bandalo must cancel a previously booked facility due to occurrence of extraordinary or unforeseen circumstances, we are obbliged to refund the money paid for the reservation.
Travellers are required to have valid passports. In case of trip cancellation due to invalid traveller documents, which would cause additional damage to Holiday Bandalo Porec, the traveller is obliged to compensate the incurred damage. If travel documents are lost or stolen during the trip, travellers bear the costs of issuing new documents. Holiday Bandalo Porec is not liable for the decisions of customs and police or other government bodies, which deny traveller the entry to certain countries.
COMPLAINTS
It is in the traveller’s interest to try to resolve their complaint immediately at the destination.
OBLIGATIONS OF Holiday Bandalo
Holiday Bandalo is obbligeted to take care of the services provided, as well as the choice of service providers, with diligence of an orderly and conscientious businnesman and to take care about the rights and interestes of travellers in accordance with good practices in tourism.
OBLIGATIONS OF THE TRAVELLERS
The traveller is obliged to meet the requirements anticipated by the regulations of the Republic of Croatia and the country through which they travel and to observe the house rules at the hotel facilities and apartments.
The traveller is personally responsible for the damage they caused and shall cover the damage to the owner of the apartment.
PERSONAL DATA PROTECTION
The traveller provides personal information (name, email, address, password) voluntarily. Personal information is required for the process of realization of services and is used for further communication with regards to reqested service. Personal information will be kept in the database. More about personal data protection can be found in our Privacy statement.
REVIEWS & RECENSIONS
Holiday Bandalo Porec reserves rights to publish on www.holiday-bandalo.com website any accommodation or services review submitted various web pages. In the case the guest does not want to have their review visible, they can request a removal of their published review and Holiday Bandalo Porec will comply within the shortest time possible.
Erste&Steiermärkische Bank d.d.
HR62 2402 0063 1040 1394 7
ESBCHR22
ZDENKA BANDALO